Position Summary:The Senior Vice President and General Manager at Gun Lake Casino Resort is responsible for overseeing and managing all aspects of the casino resort's operations. This includes developing and executing a strategic business plan focused on maximizing profitability, enhancing team member engagement, and ensuring exceptional guest satisfaction. The role involves leading and mentoring the executive team, driving operational efficiency, and fostering a culture that embraces the core values of the Gun Lake Casino Resort. The Senior Vice President and General Manager will also work closely with the Tribal Gaming Commission and the Authority Board, ensuring compliance with all regulatory requirements and promoting the development of Tribal Preference team members. This leadership role requires a seasoned professional with extensive experience in gaming and hospitality management, strong business acumen, and a commitment to upholding the highest standards of customer service and organizational integrity.About Us:At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:Love : Love your brothers and sisters and share with them.Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.Bravery : To do what is right, even in the most difficult of times.Honesty : Be honest in every action and provide good feelings in your heart.Wisdom : We cherish knowledge; wisdom is used for the good of the people.Humility : Know that you are equal to everyone else, no better, no less.In this Role:
Responsible for day-to-day operations of the Gun Lake Casino.
Develops an annual business plan focused on Profitability, Team Member Engagement, Guest Satisfaction and Tribal Development.
Manage and evaluate the performance of casino executive team and staff.
Provide leadership in the development and monitoring of fiscal budgets, division operations, and strategies to produce both short-term and long-term profitability.
Work closely with departments to develop key performance indicators to ensure all areas for property staffed to provide exceptional guest service.
Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service.
Ensure the level of cleanliness on the property is preserved and maintained.
Develop and implement communication tools to ensure that consistent, accurate and timely information is provided throughout the property.
Creates and maintains a work environment, which promotes teamwork, performance, feedback, recognition, mutual respect, and employee satisfaction.
Establish credibility throughout the organization to be an effective listener and problem solver of people issues.
Develops programs to allow the organization to embrace applicants and team members of all backgrounds and to permit the full development and performance of all employees.
Works closely with Gun Lake Casino’s Human Resources department to create an environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction as well as hiring, and succession planning processes that encompass the Tribe’s objectives.
Develop and enhance mentoring and training opportunities for the development of management and leadership skills of the executive team and department managers.
Promotes and demonstrates an impeccable level of customer service amongst internal and external customers and maintains high morale within the workplace.
Ensures compliance with all regulatory bodies.
Support and promote the hiring and development of Tribal Preference team members.
Review and understand the Tribal Preference policy and further develop the skillset of the tribal preference group.
Establish a work environment that respects and incorporates Tribal culture and values.
Ensures regular communication with the Authority Board and the Tribal Gaming Commission keeping them apprised of appropriate information and endeavors.
Leads by setting a positive example to all team members.
Ensures that guest feedback is effectively communicated and responded to timely.
Establishes and fosters positive relations with VIP customers.
Upholds the highest level of confidentiality and integrity.
Responsible for practicing, supporting, and always promoting Gun Lake Casino Resort’s Four Diamond Standards.
Other job-related duties as assigned.
Essential Qualifications:
Must have a Bachelor’s degree, Master’s degree strongly preferred, with a concentration in business, finance, or hospitality/casino management. Experience in lieu of a degree may be considered.
Must have a minimum of fifteen (15) years of combined gaming/hotel/resort hospitality experience.
Must have a minimum of five (5) years executive management level at a resort/gaming property as General Manager or Assistant General Manager of a property comprising of at least 1800 slots, 50 tables, 200 hotel rooms,1000 team members and multiple food, beverage and entertainment venues.
Ability to respond effectively to sensitive inquiries and complaints.
Superior business skills including the use of data to drive decisions.
Advanced skills on handling increasingly complex matters.
Demonstrated experience working with strategic planning.
Excellent communication and organizational skills.
Highly responsible with ability to meet deadlines with high sense of urgency.
Strong background in public relations, interpersonal communications, and supervision.
Must be dependable and flexible with work schedule.
Ability to maintain records, type report and correspondence at a proficient and professional level.
Must be at least 21 years of age.
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Proficiency in Microsoft 365 (Office) and Adobe products.
Must obtain a Gun Lake Tribal Gaming License.
Gaming experience in both Class III gaming and in Indian Gaming preferred.
Travel Requirements:
The ability to travel is required. Local and out of town travel is periodically required to attend various meetings with local, state, federal, tribal governments and other gaming facilities as directed.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols.
Ability to read, write and input data into the computer.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Ability to sit a computer for long period of time.
Work Conditions:Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.Disclaimer and Conditions of Employment:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.Indian Preference:The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.