Social Media Customer Relationship Specialist (Mostly Remote after Training)Company // Leading American automotive company (GM)Schedule // Fulltime Day Shift. Will work 40 hours per week. Shift bids occur QuarterlyLocation // Warren, Michigan (General Motors Tech Center – Newly Renovated)Pay Rate // Inquire WithinTraining // Onsite in Warren, MI.Remote // Mostly Remote after Training.Equipment // ProvidedPaid // WeeklyMust Have:Ability to commute and train at the office in Warren, MI1+ years’ experience supporting customers in a professional settingBachelor’s Degree RequiredNice to Have (but not required):Social Media OR Automotive Customer Service ExperienceBenefit(s):Fun/Interesting workload that has Remote Possibility after trainingA cutting-edge team that cares and invests in your developmentHealth Dental Vision 401k PTO Paid Holidays EAP(s) etc.Weekly payAbility to advance within a Fortune 50 Company. Overview: This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures and advertisements….Day to Day Duties:
Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Create and manage 'cases' for customers needing more complex assistance.
Manage existing case load, complete follow-up tasks and achieve operational metrics.
Proactively identify leads and educate in-market customers on product functionality and services.
Effectively and accurately document customer interaction.
Other: Department size – 50+Company size – 90,000+About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.