Software Support SpecialistYour mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users.Are you ready to make a difference for our clients and be a part of helping them serve their communities?Responsibilities
Provide high-quality phone and email support of Tyler's New World Public Safety software applications
Perform extensive troubleshooting of key software and hardware components to closure
Take ownership of technical incidents and coordinate resolution with product development team when necessary
Replication of complex client issues
Train clients in system operation and software functionalityQualifications
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
Experience with Unix would be a plus
Readiness to learn new technologies at lightning speed
Commitment to providing an exceptional experience to our clients
Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
SQL experience highly preferred
#INDPS
#DICEPS
Location
Troy, Michigan
Travel
0-5%
Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .
Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.Requisition Number:2023-3904#DICEPSTyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.