OverviewHow You’ll Make an ImpactThe Sr. Technical Project Manager – Loyalty Engagement will partner closely with account, technical, and delivery teams, to lead project management, data requirements, and implementation of email, text, games, and AI-enabled marketing campaigns. The ideal candidate is passionate about data and operations, with a curious mindset, strong technical aptitude, and excellent communication abilities, combined with a touch of creative problem solving. They must also be adept at managing multiple large-scale programs simultaneously, navigating change, and meeting client requirements.What You’ll Achieve
Act as the primary liaison for our technical and delivery teams, overseeing email, text, gamification (e.g., sweepstakes, instant win games), and AI-enabled marketing campaigns
Write and maintain meticulous business requirements documents (BRDs) that clearly define campaign audiences, data inputs, data processing steps across many data sources, and technical specifications for internal teams
Collaborate with account to develop detailed project timelines, ensuring that technical tasks are completed on time and executed with precision
Lead internal campaign kickoffs and ensure teams are aligned on BRD requirements and project timelines
Work closely with account, internal teams, and external vendor teams to define data needs, establish timelines, and validate shared data is accurate and meets requirements
Leverage technical aptitude to identify issues and collaborate with account and internal teams to develop effective solutions
Develop and implement process improvements to enhance workflow efficiency and achieve optimal delivery
Provide input into account teams to share data insights into program enhancements, new services, features, and optimizations
Foster a collaborative work environment that emphasizes teamwork, diversity, and knowledge sharing within Epsilon and with external business partners
Who You Are
What you’ll bring with you:
Strong drive, initiative, and sense of personal accountability
Excellent organizational skills, follow-through, and attention to detail
Ability to translate client needs and expectations into comprehensive requirements documents
Excellent written, verbal, interpersonal, and public communication skills
Strong critical thinking and prioritization skills
Comfortable working in a dynamic work environment with ability to pivot quickly as business needs evolve
Proven problem-solving abilities
Ability to perform tasks with a high degree of accuracy
Comfortable working both individually and as part of a group
Analytical mindset and experience in pulling together quick program insights from available data a plus
Bachelor’s degree or equivalent experience
5+ years of business analyst, project management, or campaign operations experience
Strong understanding of data systems, APIs, databases, and technical workflows.
Knowledge of how data is captured, processed, and transferred
Expertise in writing clear, concise, and comprehensive BRDs
Why you might stand out from other talent:
Proficiency in tools like SQL, Excel (e.g., pivot tables, VLOOKUPs), and data visualization tools is preferred
Experience with CRM, loyalty programs, and the auto industry is preferred
Additional InformationWhen You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.
Because You MatterAs an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge: Flexible time off (FTO), 14 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.