Overview and Essential FunctionsCAVO Broadband Communications is currently hiring qualified Cable Technicians to join our team to help connect America. As a full service telecommunications company, we specialize in building, maintaining, and managing some of the largest upgrades, rebuilds and new builds as well as a wide range of services including performing residential and/or multi-dwelling unit cable television, high speed data and/or telephony installations from the tap to the customer premise equipment in a safe, courteous and efficient manner to exact client specifications. CAVO Broadband Communication's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 1,500 employees, CAVO Broadband Communications affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. CAVO Broadband Communications offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits. At CAVO Broadband Communications we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, a company vehicle, full benefits, safety certifications, paid time off, tuition assistance and medical, dental, vision, life and 401(k). Responsibilities
Resolve, repair and install cable TV, internet, telephone and/or alarm equipment in accordance with guidelines.
Ability to set up and configure residential networking equipment such as ONT’s, routers and switches
Analyze and record test results within prescribed parameters by performing testing on company issued devices and customer devices.
I nterface with customers to identify and remedy sources of customer-perceived issues.
Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
Maintain a clean and stocked vehicle with equipment in order to be prepared to perform required duties.
Complete paperwork accurately and report and record all work order status updates
Customer service duties such as :
Greet and interact with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns;
Review all requested services with the customer in order to ensure understanding and agreement.
Educate the customer regarding product and service usage.
Qualifications
You are at least 18 years old
Must have a valid driver's license with a minimum of 2 years driving experience
Authorized to work in the United States for this company
High school diploma or GED equivalent
Experience or are comfortable with working in tight spaces such as a crawl space or attic of a house
Experience in working through inclement weather
Experience with small hand tools, power tools, and test equipment.
Experience with the demands of working in a fast-paced, time-sensitive environment
You have effective communication skills
You are able to travel and work extended hours; overtime and weekends as needed
You are able to lift, climb, and carry ladders with weight of up to 80lbs
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Benefits and Company Summary
Company vehicle
Weekly paychecks
Competitive pay
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short- and Long-Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
Tuition Reimbursement for select degrees
EEOOur Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions. If you need assistance accessing the career page or otherwise applying for a position, please contact: [email protected]