Service Parts Sales Specialist

The Service Parts Sales Specialist is responsible for providing exceptional & timely customer support to our internal and external customers. They will provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth AT products.  The specialist will provide customer consultation for assembly, service and maintenance of Bosch Rexroth AT products.PRINCIPAL RESPONSIBILITIES:Spare Parts Functions (50%):Determine and recommend suitable service parts for customer installations.Prepare and publish recommended service parts list and related price and delivery proposals.Perform sales order input and coordination of customer service parts orders.Generate spare part quotes using SAP, MTPro, & other toolsQuote spare part requests for new systems (concurrent with delivery of new systems)Support requests (domestic & global) for legacy conveyor systems & legacy modulesTechnical Support Functions (50%):First point of contact for technical support, spare requests, spare part troubleshootingVmail, email, chatTake “cradle to grave” ownership for all spare part requestsSupport new part setup process – incl defining pricing, change status codes, reactivation of legacy parts as neededSupport product obsolescence/end-of-life.  Tasks include re-direct PO’s to replacement (if one exists), coordinate changes to status codes, remove planning parameters, populate replacement notes fields, etc.Maintain SAP MM03 service field for all current and new partsGenerate spare part reporting as needed by Tech Service Supervisor & LeadershipCoordinate service activities between sales (direct and indirect) and Service dept.Travel required as necessary-  average 20-25%Participate in departmental and divisional trainings and meetings as requiredOther varied tasks as so directed