Branch Manager: - Royal Oak Salary - Direct Hire
Salary: 75k - 80
Bonus is roughly 12-15k annually.
Formal job Description:
The Branch Manager will lead the branch team to successfully fulfill the needs of this credit union and its membership
through consistent coaching and development, networking, and cross-departmental collaboration. The
branch leader will manage, plan, control, and coordinate activities of branch operations and create member
value through member interactions and outreach. This is a highly visible position and ultimately responsible
for the growth of the branch and fostering an empowered work environment that allows team members to
promote a consistent member experience across in-person and outbound interactions as defined by living
and demonstrating the core mission, values, and goals of the credit union.
45% - Leads, coaches and develops the branch team to meet goals and deadlines as
established to include, but not limited to ensuring team members meet monthly
sales requirements under the credit union's Sales and Service Plan, meet volume participation
requirements for the sale of ancillary products such as credit insurance, GAP, and
MBP, and effectively document member interviews in the credit unions core system.
20% - Leads the branch team to assist all members with their questions and concerns and
to improve the financial lives of our membership. Recruits, schedules, motivates,
coaches, trains, and develops the branch team holding them accountable to the
service promises, mission, vision, goals and productivity standards defined by the
Credit Union. Coaches team to maintain strong product knowledge through frequent
observations, work inspection, and providing regular feedback.
15% - Serves as primary point person for branch day-to-day member and team members
issues. Provides branch expertise to the organization while fostering cooperation,
teamwork and frequent communication between the branch and internal
departments to ensure the best experience for the credit unions membership. Guides and
coaches branch team through challenging and complex member interactions. Assists
with member escalations to resolve concerns and issues.
10%
Plans, controls, manages and coordinates activities of branch operations, to include
scheduling, maintaining adequate staffing, cross-training, reporting, overseeing loan,
teller and member services operations.
5% - Ensures a positive community presence and image through community outreach and
business development initiatives in the branch surrounding area (charity events,
chamber meetings, indirect lending relationships, SEGs, etc.).
5% - Must comply with all company policies and procedures, applicable laws and
regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and
the Office of Foreign Assets Control.
EXPERIENCE: Two to Five years of similar or related experience, including time spent in preparatory positions. EDUCATION/CERTIFICATIONS/LICENSES: A two-year college degree or completion of a specialized course of study at a business or trade school. INTERPERSONAL SKILLS: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. OTHER SKILLS: Proficiency in the Microsoft suite of products including Word, Excel, Outlook and PowerPoint. Demonstrates the ability to process and analyze loan applications. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, CU lending, and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, and ratios). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member’s needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language. Proficient in leading, coaching, developing, and holding team accountable. Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication. Ability to be bonded Ability to obtain and maintain NMLS ID. Ability to obtain and maintain notary designation. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.