IT Desk Side Support Tech

Position Summary:We are seeking a dedicated and customer-focused IT Desk Side Support Technician to join our team. In this role, you will provide on-site and remote technical support to end-users, ensuring prompt resolution of hardware, software, and network-related issues, including project oriented items while maintaining a series of IT systems. As a key member of the IT support team, you will play a crucial role in maintaining a seamless IT environment, ensuring minimal downtime and maximum productivity for our staff. Key Responsibilities: 1.         Technical Support and Troubleshooting:                       Provide hands-on desk-side and remote support for desktops, laptops, mobile devices, printers, and other peripherals.                       Diagnose and resolve hardware, software, and connectivity issues promptly and effectively.                       Assist with configuration, installation, and maintenance of IT equipment and software.           2.         User Support and Training:                       Respond to service requests and incidents via phone, or email in a timely manner.                       Offer end-user training and guidance on IT tools, systems, and best practices to improve self-sufficiency. 3.         System Maintenance and Deployment:                       Perform system updates, upgrades, and patches in compliance with IT policies.                       Assist in the deployment of new devices and ensure accurate documentation of assets.                       Support the setup and maintenance of conference room technology, including audiovisual systems. 4.         Collaboration and Documentation:                       Collaborate with other departments to resolve complex technical issues.                       Document troubleshooting steps, resolutions, and knowledge base articles for future reference. 5.         Security and Compliance:                       Ensure adherence to company IT security policies and standards.                       Assist in maintaining data integrity and confidentiality across all systems.Why Join Us?We offer a dynamic work environment, opportunities for professional growth, and a culture that values innovation and teamwork. If you’re passionate about technology and delivering exceptional support, we’d love to hear from you! How to Apply:Submit your resume and a brief cover letter detailing your experience and why you’re the ideal candidate for this role.