Patient Coordinator I – Records CoordinatorResponsibilities:1.Procure Medical Records:Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.2.External Record Requests:Initiate and track requests for medical records from external healthcare facilities as needed.3.Electronic Record Management:Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.4.Physical Media Handling:Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.5.On-site Office Duties:Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.6.Fax Management:Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.7.Collaboration:Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.8.Daily Huddle Tracking:Complete the daily huddle tracking sheet, detailing workload completion and sharing updates with the team.9.TeamSupport:Act as a team player, providing assistance to colleagues when they are overloaded with tasks.10.ROI Retrieval: Collect Release of Information (ROI) forms from the front lobby as needed.11. Communication with Clinical Staff:Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.12.Record Requirements:Ensure that all new patients have at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.13.Medical Record Logging:Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic teamThe Lead Records Coordinator will provide guidance to the records team and fulfill their duties in their absence. The coordinator will also lead weekly meetings with the team and keep them informed of any updates or issues in the department.
High school diploma required. Bachelor degree preferred.
Two years of customer service or healthcare related experience.
PC and word processing skills are required.
Knowledge of billing and managed care programs preferred.
Familiarity with third party insurance verification, authorization and referral procedures preferred.
Familiarity with cancer-related information and terminology.
Good interpersonal skills.
Excellent written and verbal communication skills.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans