IT Support Technician

POSITION OVERVIEW The Technology Support Specialist II oversees and supports all Village Green’s computers, including inventory oversight, imaging with Intune/Autopilot, and purchasing.  The associate is also responsible for developing and implementing training and documentation for all applicable technical systems and processes. This position reports to the Director of Technology and provides expert-level recommendations in all areas associated with Village Greens' computer inventory management. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Configure and support the company’s physical computer infrastructureOversight of computer purchase, PO process, and inventory managementEnsure computer builds conform to industry standards and adhere to company policiesProvide day-to-day support of all computer hardware and respective software applications used by company personnel and their customersHelp define and document internal standards, configuration,n and recovery processes for computers and associated operating and application softwareEnsure timely and accurate service levels are always maintainedMust be a self-starter, comfortable working independently and/or in a team environmentMust be able to sustain a high rate of effort while working on multiple initiatives simultaneouslyMonitor, identify, assess, and tune application software and hardware infrastructure as deemed necessaryAble to determine the  root cause of logical and/or physical software/hardware issues and ensure appropriate mechanisms are in place to resolve complex problemsSupports and troubleshoots printer, scanner, and copier issues with remote customers.Oversee all Endpoint management devices, including Computers, tablets, and Smart Phones.Copier Machine ordering and set-up oversightOversee image process for all corporate and site computers through Intune/Autopilot.Produce, Develop, and Oversee Technical Training materials through recorded demos.Coordinate with 3rd party vendors to ensure timelines are managed and tracked.Provide remote troubleshooting and fault finding if issues occur upon initial installation.Speak to customers via email and phone during troubleshooting of projects and issues.Proactively researching and providing recommendations on computer upgrades, both on-site and in our regional offices.#INDVGSALES