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Bridge Services Representative 6-E7 (International Bridge)Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4401603) ApplyBridge Services Representative 6-E7 (International Bridge)Salary$19.43 - $26.87 HourlyLocation Sault Ste. Marie, MIJob TypePermanent Intermittent (hours may vary)Job Number5901-24-IBA-2-BSR-SEDepartmentTransportationOpening Date02/26/2024Closing Date3/10/2024 11:59 PM EasternBargaining UnitMICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)
Description
Benefits
Questions
Job DescriptionThis position is permanent intermittent. The permanent intermittent is an appointment with hours varying each pay period based on workload.This position requires accurate classification of passenger and commercial vehicles, utilization of a point of sale terminal, collection of United States and Canadian currency, ability to make proper change and perform simple math calculations, and the balancing of collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity and requires the ability to problem solve and assist in the resolution of commuter concerns. Additionally, the position will need to be able to perform simple auditing functions of revenue collected by automated processes, assist with the issuance of toll fare media, and respond to customer service inquiries via in-person, phone and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency and/or law enforcement personnel as well as other duties as assigned. Acts as secondary operator of the Security Operations Center as deemed necessary by supervision depending upon current security level.As a 24/7 operation, the position requires working various schedules which can include weekends and holidays as needed.The "Salary" listed above is a range that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.For additional information, please see the links below:
Position Details (http://MCSC.state.mi.us/AgencyPDFs/PDBRISREPEA14RBSRPIFEB2024.pdf)
All about MDOT
For information on benefits, visitwww.michigan.gov/mdcs/employeebenefitsorwww.michigan.gov/orsstatedc.The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.Required Education and ExperienceEducationEducational level typically acquired through completion of high school.Bridge Services Representative 6No specific type or amount is required.Bridge Services Representative E7One year of experience equivalent to a Bridge Services Representative 6.Alternate Education and ExperienceBridge Services Representative E7Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.ORTwo years of experience in a customer service position with primary focus on processing financial transactions.Additional Requirements and InformationSpecial Requirements, Licenses, and Certifications Possession of a valid driver's license. View Current Job Specification (https://www.michigan.gov/documents/mdcs/BridgeServicesRepresentative7353437.pdf) To be considered for this position you must:
If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application. Click here (https://www.michigan.gov/-/media/Project/Websites/mdcs/neogov/OfficialTranscript.pdf?rev=0c57f92e150e4856b207ef348781c406) for the State of Michigan (SOM) definition of an Official College Transcripts. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on theNational Association of Credential Evaluation Services (https://www.naces.org/members) or theAssociation of International Credential Evaluators, Inc. (https://aice-eval.org/members/)
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.If you have questions related to this posting, please contact Katianna Shaft [email protected]. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. In 2022,Forbesranked the State of Michigan in theTop 10 of America’s Best Employers For New Grads (https://www.forbes.com/lists/best-employers-for-new-grads/?sh=5be036b2203a) and as the #1 employer for new grads in government services. More details on benefits for our new hires are below: Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems. Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits. Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc. Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education. Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer. Updated: 11/14/2022 01 Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application. Responses to the questions below must match what is on your application and are used for screening purposes. Have you read and understand the process for submission and use of your application materials?
Yes
No
02
BRISREP – Do you possess an educational level typically acquired through completion of high school?
Yes
No
03
BRISREP -Please select your level of experience:
at least 1 year of experience equivalent to a Bridge Services Representative 6. OR Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative. OR Two years of experience in a customer service position with a primary focus on processing financial transactions.
at least 2 years of experience equivalent to a Bridge Services Representative, including one year equivalent to a Bridge Services Representative 7. OR Completion of at least 15 semester hours (22 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for two years of experience as a Bridge Services Representative. OR Three years of experience in a customer service position with a primary focus on processing financial transactions.
04
Do you possess a valid driver's license?
Yes
No
05
Are you a current Michigan Department of Transportation employee?
Yes
No
06
Do you possess an approved Western Hemisphere Travel Document (i.e. passport, passport card, NEXUS card, Enhanced Michigan Driver's License, Tribal Status Card)?
07
If you answered yes to having an approved Western Hemisphere Travel Document, check all documents you possess:
Passport
Passport Card
NEXUS Card
Enhanced Michigan Driver's License
Tribal Status Card
None
08
How many years of cash handling experience do you have?
None
Less than 1 year
1 to 2 years
2 to 3 years
3 to 4 years
4 or more years
09
In which type of environment have you obtained your cash handling experience from:
Retail Environment
Banking Environment
Restaurant Environment
Other
None
10
If you indicated you have cash handling experience, please describe the extent of your experience AND make sure that you document this experience in the experience portion of your application. if none, type N/A.
11
Have you ever been responsible for your own cash drawer/float for employment purposes?
Yes
No
12
If you answered yes to having experience being responsible for your own cashdrawer/float for employment purposes, please describe the extent of your experience AND make sure that you document this experience in the experience portion of your application. if you answered no, type N/A.
13
Select the number of year's customer service experience you possess:
None
Less than 1 year
1 to 2 years
2 to 3 years
3 to 4 years
4 or more years
14
If you indicated you have customer service experience, please describe the extent of your experience AND make sure that you document this experience in the experience portion of your application. if none, type N/A.
15
Have you ever had a job in which you used a Point of Sale (POS) system?
Yes
No
16
If you answered yes to having POS experience, please describe the extent of your experience AND make sure that you document this experience in the experience portion of your application. if you answered no, type N/A.
17
Are you willing to routinely work rotating shifts including weekends and holidays?
Yes
No
18
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?
Yes
No
19
MDOT - Where did you hear about this job? (Check all that apply)
State of Michigan Website/NEOGOV or Governmentjobs.com
College/University Career Services Office or website
Indeed
Career Search Engine (i.e. Monster, Careerbuilder)
Michigan Works! Agency
Career Fair
GovDelivery
Billboard
Employee Referral
Veterans Organization
Government Jobs
Diversity Jobs
recruitics
ZipRecruiter
Other
Required Question
AgencyState of MichiganDepartmentTransportationAddress425 West Ottawa StreetLansing, Michigan, 48909ApplyPlease verify your email addressVerify Email
Vacancy caducado!