“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Scope of Position:The role of an Export Logistics Representative is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.Major Duties and Responsibilities:
Prepare, handle, and process documentation,including house and master air waybills, commercial documents and customs/regulatory documents
Update shipment information it a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions incustomer's supply chain
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Review and monitor reports to understand individual performance, impact and opportunities for development
Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
Contribute to maintaining strong vendor relationships- airlines, trucking companiesand others
Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
Meet key performance indicators in support of department, branch, productand company goals
Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
Escalate problems or decisions toManagement based on established guidelines and procedures when necessary
Minimum Qualifications:
High School Diploma
Excellent customer service skills; friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English
Desired Qualifications:
Bachelor's degree
One year of work experience in a customer service related role
Personal Development:
Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
Meet company standards of 52 hours training per year per employee
Complete mandatory training when required
Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute
Culture:
The mission at Expeditors is to be the best customer service focused logistics organizationin the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service
We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Relocation expenses/support are not offered for this position.This position is located at our DTW/Detroit metro area location.Must be authorized to work in the USAll your information will be kept confidential according to EEO guidelines.