Description:Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints.Assist internal and external customers in a professional, courteous, and timely manner.Utilize company documentation, literature, and database to provide technical support.Maintain call note logs with all pertinent information.Interpret data from Virtual Technician telematics and disseminate to end users.Communicate technical service concerns or emerging issues to management.Assure all DTNA Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.Refer more complex technical issues or concerns to appropriate party.Ability to work any shift, holidays, and provide afterhours support when necessary.Maintain a clean and safe work area.Supporting Dealers, Distributors, Customers/Fleets with technical support issues on Powertrain components.Typical Day in the Role:
50% on the phone (inbound call)
30% researching issues and taking notes after calls
20% training and developing product knowledge (training )
Monthly one on one
Weekly team hud
Biweekly dep meetings with other groups
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.