Applies GMP/GLP in all areas of responsibility, as appropriateDemonstrates and promotes the company visionRegular attendance and punctualityEnsure that the quality policy program is understood, implemented, and maintained; identify, prevent, or correct any departures from the quality systemCoordinate workflow and perform daily monitoring to meet TATConduct semi-annual performance reviews, interview applicants, keep training records up to date for assigned employees, evaluate succession plans in preparation for growthConfront and address problems, concerns and performance issuesFoster motivation and moraleSupport and promote company policies and proceduresApplies the highest quality standard in all areas of responsibilityDemonstrates strong client service skills, teamwork, and collaborationProactively plans and multitasks to maximize productivityMeets all quality and productivity metrics and demonstrates strong teamwork and collaborationPerform work for both routine and non-routine work as specified by separate and applicable technical job description for individualDevelop and implement operational improvementsSupervise others in performing client’s service requirementsCoach, train, and develop others within the group with respect to their personal development and effective implementation of operational improvementsCoach and develop individual and team to maximize performanceMonitor and approve employees’ time worked through time-entry systemCommunicates effectively with client staff membersConducts all activities in a safe and efficient mannerPerforms other duties as assignedChampion implementation of new techniques, technologies and instrumentationSupport onboarding of new instrumentationContinually evaluate systems and processes to help improve overall productivity and qualityMonitor direct reports workSupervise more complex projects and lead others in performing and meeting client’s requirementsProvide consultation to clients on technical issues, including interpretation of resultsPossess broad scope of technical expertise in multiple areasTroubleshoot and solve both instrumental and method issuesLead and write investigations independently, establish root cause and robust CAPASupport and drive LEAN initiatives and operational improvementsMonitor and control consumables spendingEvaluate pricing structure and provide input for changesAssess new opportunities and assess quotesAssess departmental growth needs and provide input for CapEx for coming yearsExpand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needsPerform and/or assign other duties as requested to ensure smooth operation of departmentPerform all functions in support of and in compliance with all state and federal employment regulations