Job DescriptionAFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.We are A Company Culture Devoted to Innovation & ImprovementAFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.Brief Description:As a Vending Solutions Technician, you will be engaged in vending operations including new program launches, maintenance schedules, and on-call requirements. Respond to rapidly incoming calls while maintaining a service oriented and helpful demeanor to our internal and external customers. Assists with establishing, maintaining, and developing business and social relationships with customers and vendors in order to enhance the potential for achieving maximum profitability and growth.Job Responsibilities:
Provides vending software and mechanical support for internal and external customers
Schedule and manage service calls and preventative maintenance of deployed vending equipment
Involved in all steps of the vending implementation process, including:
Onboarding / Crib Walk
Data collection and reformatting
Database development
Implementation of vending machines / program
Training customers on vending interface and interactions
Develops and maintains all relevant customer files and records per AFC policies
Prepares, proos, compiles and distributes proposals, reviews, and customer correspondence
Assists Vending Solutions with all aspects of their day-to-day, as available
Proper navigating the ERP system (P21) analytics for research purposes
Expedites the prompt resolution of customer problems, questions, concerns and discrepancies. Notifies the appropriate personnel of situations that are beyond the scope of the vending technician
Emergency Service equipment as needed, 24 hours or less from notice
Travel required, day trips and overnight; 50+%
Education/Credentials:
H.S. Diploma or higher
Microsoft Office: Outlook, Excel, Word
Working knowledge of tools, general maintenance processes, and methods
Manual dexterity and problem-solving skills
Valid driver's license
Position: Full-timeWork Hours: 7:30AM-4:30PM, Monday-FridayPay: $18.00-22.00Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are an AA/EEO/Veterans/Disabled employer.