Technical Support Coordinator

The Technical Support Coordinator provides technical support to Toyota and Bosch USA’s inspections.PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Data collection of Field Technical Reports (FTR), GTS+ and Event Data Retrieval (EDR) a from Field Inspectors. Toyota’s main point of contact and supportPerform quality reviews of the FTRs, assist inspectors with writing FTR'sLoad FTR's into Toyota’s databaseAssist Field Inspectors with difficult cases in capturing Crash Data Retrieval (CDR) downloads and/or TechstreamOnboard new inspectors, assist with establishing GTS+ subscription, tool/equipment, training,Support for field inspectors regarding unusual/severe field conditions, unusual/conflicting customer allegations