Customer Service Specialist I

Job Description:POSITION SUMMARYMobile Instrument Service and Repair, Inc., among the nation's leaders in repair and maintenance services for reusable surgical equipment, is seeking a Customer Service Specialist for our Repair Center Division . Our primary goal is to consistently provide a high level of support and technical experience to the team to maintain clients, generate revenue, and grow the client base. The ideal candidate will be professional, organized, a fast learner, have a positive attitude and be ready to get to work. You will demonstrate a concern for customer service and attention to detail. This is a Monday thru Friday 8:00 AM to 5:00 PM position with an hour lunch.PRIMARY OBJECTIVES AND RESPONSIBILITIES

Processes incoming orders including verifying account information; recording make-model.

Provides price quote to customer or sales representative.

Provides professional correspondence both written & oral.

Verifies system information for accuracy.

Verifies total number of instruments on work order.

Organizes and coordinates work orders.

Provides customer service to sales representatives and facilities.

Obtains purchase order if not already assigned.

Provides customer service and technical support to clients and field service representatives.

Contacts clients with quotes and follow up to obtain approvals and PO’s as needed.

QUALIFICATIONS

High School Diploma or above.

Typing 40 WPM.

Microsoft Windows (Word, Excel, Publisher, PowerPoint a plus).

Previous customer service experience required.

Able to stand/sit/bend on a regular basis for 8 hours.

Able to lift and carry up to 15 lbs.

20/20 vision or corrected 20/20 vision.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of equipment identification, repairs, problem solving/troubleshooting, and medical terminology is a plus.

Attention to detail.

Ability to analyze and interpret data.

Communicates professionally both orally and written.

Effectively creates written communications for quotes.

Takes direction and works well with others.

Arrives at work promptly and regularly.

Works with direct and indirect supervision.

DISCLAIMERThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements (https://www.agilitihealth.com/wp-content/uploads/AAP-Statements.pdf)You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.If you require assistance with your application, please contact [email protected] Job Location:Home Office (MI)Additional Locations (if applicable):Job Title:Customer Service Specialist ICompany:AgilitiLocation City:Not ApplicableLocation State:MichiganPay Range for All Remote Locations:$13.47-$33.73This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S.We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit https://www.agilitihealth.com/careers/The following link provides important notices regarding employment at Agiliti http://www.elaborposters.com/browse/agiliti .If you need assistance completing your application, please email [email protected] .