Certification Project Coordinator

The Certification Project coordinator  provides essential support to ensure the smooth operations between UTAC's Certification Department and the client. This role involves a variety of administrative tasks including assisting with supplier process and invoices, support onboarding of locally sourced auditors, scheduling audits, issuing certificates and certification letters to clients, and maintaining and improving customer satisfaction. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills.ClientsMaintain and improve customer satisfactionLiaise with clients on their auditsLiase with auditors and client avaibilityDrive customer satisfaction survey resultsOperationsIdentify and select auditors to perform auditsMaintain the DIAMS database (certification application)Maintain the decision maker process, ensuring quotations, recertification reviews, etc., are available for decision-making with the support of the US Certification Manager & Head of Certification officeSupport the onboarding of locally sourced auditors where necessaryIssue certificates and certification letters to clientsLead the process for outstanding tasks in the certification application IT (DIAMS)Lead the deployment and continuous improvement across SQCDP processFinanceAssist with supplier invoicesChase invoices that are over the 30-day payment agreementAssist with identifying improvements to maintain budgets and financial targets