Are you an outdoor enthusiast? Passionate about seeking adventure? Do you want to surround yourself with people who love what you love? ERIK’S Bike Board and Ski is the place for you!
Apply Now For The Traverse City Service Manager Position!
ERIK’S staffers take care of each and every customer on a personal level. Providing a personalized shopping experience helps with what the customer needs to make their passions and adventures come to life! Whether it’s getting on that perfect bike, fitted for that rad snowboard or finding the perfect gear that suits their needs, ERIK’S is there for you!
Our Teams go above and beyond to make shopping at ERIK’S a great experience. ERIK’S wants people with outstanding people skills, high-energy, the ability to problem solve, proven management and staff development skills, market expertise, as well as the ability and willingness to strive in a High-Performance environment.
Apply Now For The Traverse City Service Manager Position!
ERIK’S has a fantastic employee purchase program, we have long-term growth opportunities, competitive wages and a comprehensive insurance package that includes: Medical, Dental, Short/Long Term Disability, Life, and 401(k).
Ready to start your new adventure? APPLY NOW!
Apply Now For The Traverse City Service Manager Position!
The Service Manager supports all aspects of the service department at ERIK’S, working closely with the Store Manager to ensure operational excellence, deliver exceptional customer experiences, and maintain a high-performing service team. This role helps lead daily operations, supports staff development, and upholds ERIK’S service standards
Key Responsibilities
Driving Service Department Performance
Overseeing Service Operations
Developing Staff
Ensuring each customer experiences the highest level of service.
Additional Responsibilities
To successfully host the party, every retail team member must remain flexible to meet both customer and store needs. Regardless of your primary responsibilities, you are expected to step in and support wherever needed to drive the overall success of the business.
Qualifications
Proven success as a bicycle mechanic.
Strong interpersonal and communication abilities—both verbal and written.
Customer-first mindset with excellent service skills.
Leadership capabilities to inspire, guide, and support a high-performing team.
In-depth knowledge of bicycle repair and maintenance.
Proficiency with technology and computer systems.
Strong time management and organizational skills.
High personal accountability and a results-driven approach.
Working Conditions
Ability to stand and move throughout the store for extended periods.
Ability to lift and handle up to 50 lbs. using appropriate equipment.
Apply Now For The Traverse City Service Manager Position!