At Burt Lake Marina, we pride ourselves on creating long-term relationships with our customers through first-class customer service and exceeding expectations.
Company Description
Burt Lake Marina Inc is a family-owned and operated dealership located in Indian River, MI serving generations of customers since 1969. We offer the best in new and pre-owned products from top brands like Bennington® and Four Winns® boats plus Sea-Doo®, Can-Am®, and Ski-Doo®. Our professional and friendly staff provides outstanding service, from assisting customers in choosing their new "toy" to ongoing maintenance, repair, and storage needs. At Burt Lake Marina, we pride ourselves on creating long-term relationships with our customers through first-class customer service and exceeding expectations.
Role Description
This is a full-time, on-site role for a Service Writer. The Service Writer will be responsible for communicating with customers, gathering information on service needs, creating work orders, tracking repair progress, and maintaining accurate records in our computer system. They will also be responsible for communicating with technicians to ensure efficient and effective service.
Qualifications
Phone Etiquette, Communication, and Customer Service skills
Ability to maintain high levels of Customer Satisfaction
Computer Literacy skills
Attention to detail and ability to maintain accurate records
Experience in the powersports industry is preferred
High school diploma or equivalent; associate's degree in Business Administration or related field is a plus
Job Type: Full-time
Salary: $15.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Paid time off
Day range:
Monday to Friday
Rotating weekends
Shift:
8 hour shift
Ability to Relocate:
Indian River, MI 49749: Relocate before starting work (Required)
Work Location: In person