SAP Analyst

Sika is looking for an experienced SAP Analyst to join it's growing team in Madison Heights, Michigan.The SAP Analyst at Sika will play a key role through these various Job Duties:Develop and maintain relationships with Automotive customers and their principles that ensure maximum customer satisfactionAccept orders through EDI, fax, phone, mail, e-mail; process data into shipping requirements.Create deliveries for daily shipments, insuring accuracy and completeness of information.Arrange for and expedite product shipments.Process credits, debits and return material authorization as needed.Work with A/R to resolve issues related to re-bills, non-payments, return materials, credits/debits, invoices, etc.Review and research premium freight charges; resolve and document freight charge issues; maintain freight log.Maintain and update file information in SAP to prevent shortages/overages to customers; maintain and update customer files in SAP; maintain and update price files in accordance with contract review policy and procedures.Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries and resolve customer issues.Act as a back up to warehouse personnel for ASN processing.Anticipate issues and provide information daily to production and materials management personnel to prevent shortages, include additional requirements, etc.Investigate validity of customer rating violations; resolve issues as required.Perform all work in accordance with departmental policies and procedures as maintained in accordance with TS16949Work with all customer interactive PC systems and software