Student Assistant - Player RelationsPrint (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4862987) ApplyStudent Assistant - Player RelationsSalary$17.42 - $28.71 HourlyLocation Lansing, MIJob TypeNon CareerJob Number2795-25-MKTG-SA-A-027DepartmentLotteryOpening Date03/20/2025Closing Date3/27/2025 11:59 PM EasternBargaining UnitUNITED AUTO WORKERS (UAW)
Description
Benefits
Questions
Job DescriptionThe Michigan State Lottery strives to maximize net revenues to supplement state education programs; to provide fun and entertaining games of chance, and to operate all games and bureau functions with nothing less than total integrity. This position serves as a member of the Player Relations team and will support its goal of providing excellent customer service to Lottery players and other members of the public. The primary duties for this position are working with players to help resolve their problems, complaints, issues, and concerns as well as, scheduling prize claim appointments for winners of more than $99,999. Other duties include logging certain customer interactions into a computer database, general office work and providing support and assistance as directed by the Player Relations Manager and the team's other staff members. Our office is open Monday-Friday, 7:45AM - 4:45PM and a student assistant may work within these hours, however they cannot work more than 129 hours per month. Position Description (https://mcsc.state.mi.us/AgencyPDFs/PD%20Player%20Relations%20Student%20-%20Updated%20REV.docx) The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency (MVAA) Silver Level Veteran Friendly Employer. Required Education and ExperienceEducation Current enrollment in a vocational, technical school, or post-secondary educational institution. Experience No specific type or amount is required.Additional Requirements and InformationLottery employees and family members residing within the same household are prohibited from purchasing lottery tickets and from participating as a worker in charitable gaming events licensed by the bureau (i.e., bingo, raffle, etc.). Please note that this position is not hybrid. Work will be performed at our Lottery Central office located at 101 E Hillsdale St, Lansing, MI. To be considered for this position, you must submit to the initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to three (3) years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to three (3) hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check. Job Specification (http://www.michigan.gov/documents/StudentAssistant130497.pdf) AccommodationsIf you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.Non-career employees are not eligible for insurance benefits or paid time off, however, they may be able to participate in a deferred compensation plan 401k and/or 457. 01 STUDTAST - Are you currently enrolled with a college or university? If so, please attach your class schedule or unofficial transcript.
Yes
No
02
Please detail experience you have had in customer service and/or working with members of the public. If you have no experience, enter N/A.
03
Do you have experience with video editing?
Yes
No
04
If you have experience with video editing, please explain. If you have no experience, enter N/A.
05
The Lottery is open Monday- Friday, 7:45 am- 4:45 pm. How many hours per week are you able to work?
10 hours or less per week
11-15 hours per week
16-19 hours per week
20 hours per week or more
06
Please select when you are available to work
Year round
Only during the school year
Summer only
07
What is your expected graduation date?
08
What have you done to further your knowledge about diversity?
09
Please list your current major and minor.
10
Lottery employees and family members residing within the same household are prohibited from purchasing lottery tickets and from participating as a worker in charitable gaming events licensed by the bureau (i.e., bingo, raffle, etc.). Does this condition of employment present a problem for you?
Yes
No
11
If this condition of employment is a problem, please explain why. If this is not a problem, please indicate N/A.
12
Did you attach a unofficial transcript or class schedule? Failure to attach these documents may result in your application not being considered.
Yes
No
13
As part of our screening process, we are requesting a cover letter and resume to be attached to your application; this is in addition to your job experience listed on your NEOGOV profile. Did you attach these two documents? Failure to attach all of the requested documentation may eliminate you from further consideration.
Yes
No
Required Question
EmployerState of [email protected] East HillsdaleLansing, Michigan, 48909ApplyPlease verify your email addressVerify Email