General informationRef # 19414Remote? NoAlly and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?The Opportunity
The National Account Manager is primarily focused on our large national accounts and provides superior customer service for policy change, proof of insurance, and billing support to our large multi-state auto dealer group customers and supports the sales staff in completing complex applications and gathering supporting documents for submissions.
Responsible for being the primary contact for the large dealer group customers, providing timely and accurate responses to all internal and external partners.
Responsible for very high level of account complexity.
The Work Itself
Respond to requests for application information, coverage, rating, billing and policy service.
Responsible for completing endorsements and processing surety bond requests for any large accounts over a certain premium threshold. Generates certificates of insurance and ID cards.
Interact with underwriters at Ally and at non-affiliated insurance companies to secure coverage.
Analyze financial statements and building information to determine recommended coverage limits.
Review employee census to classify employees into rating groups.
Responsible to ensure that new and renewal business information is collected and submitted in a timely manner and applications are completed accurately.
Support teammates with quality control peer reviews and to verify accuracy of proposals and policies.
Provide the highest care and customer service for our most important client base.
Provides profitability reporting on designated accounts.
Provides updates to systems/and policy maintenance as needed.
Pursue personal development opportunities in industry, technical abilities, and interpersonal communication.
The Skills You Bring
MI Property and Casualty producer license required. If not currently licensed, Ally will provide training and licensing within 3 months of hire as required for the role. Ally will facilitate non-resident licensing in remaining 50 U.S. jurisdictions.
3+ years in an Account Manager role preferred.
3+ years in commercial lines insurance preferred. Insurance or Financial industry experience required.
3+ years business to business customer service experience.
Highschool diploma or GED equivalent required. Bachelor's degree in related business discipline strongly preferred.
Highly organized, detail oriented, and self-motivated individual who works well in a team environment.
Ability to travel as needed for account relationship management.
Ability to perform technical tasks required to support ongoing business operations.
Requires advanced knowledge of Microsoft Office Programs (Excel, Word, Outlook, PowerPoint).
Strong written and spoken communication and interpersonal relationship skills.
Comfortable working in a dynamic environment and adapting to change.
#LI-Hybrid
#DFSHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range:An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Emerging: 70000Experienced: 85000Expert: 100000Incentive Compensation: This position is eligible to participate in our annual incentive plan