Customer Service RepresentativePrint (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4412827) ApplyCustomer Service RepresentativeSalary $42,140.80 - $58,052.80 AnnuallyLocation Lansing, MIJob TypePermanent Full TimeJob Number1901-24MD-113MiHRDepartmentCivil Service CommissionOpening Date03/01/2024Closing Date3/8/2024 11:59 PM EasternBargaining UnitNON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Description
Benefits
Questions
Job DescriptionThe Michigan Civil Service Commission’s MI HR Service Center is looking for a motivated individual who is a team player, has great organizational skills, able to multi-task and excels in a fast-paced environment. This position provides support to State of Michigan employees for a wide variety of payroll, benefit and human resources related transactions and calls in a contact center environment using knowledge base and contact center software. Ideal candidates will have:
Customer service experience, ideally in a contact center environment.
A background in human resources or benefit transactions utilizing contact center software to manage customer inquiries and cases.
Excellent written and verbal communication skills.
Position Description (https://MCSC.state.mi.us/AgencyPDFs/MiHR PD.pdf) Please note: While working remotely, you must have an internet connection that can maintain a minimum download speed of 25 Mbps and upload speed of 5 Mbps. You will be asked to provide proof of this upon acceptance of an offer. Required Education and ExperienceThis position generally requires the education acquired through completion of high school. Specific information on the education and experience required for the different class levels is in the job specifications for the Human Resources Customer Service Representative class. (https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/H/HRCustomerServiceRepresentative.pdf?rev=11f7b92876434c83ab122eb5aaddc298) State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award. More details on benefits for our new hires are below: Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems. Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits. Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc. Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education. Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer. Updated: 2/28/2401 HUMRCSR - Do you possess at least an educational level typically acquired through the completion of high school?
Yes
No
02
HUMRCSR - Please select your level of experience:
One to two years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper.
Two to three years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper.
Three to four years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper.
At least four years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper.
03
Please select your level of experience working in a call/contact center (call/contact center defined as centralized office used for receiving or transmitting a large volume of requests by telephone, such as taking orders or providing customer service.)
None
One to two years
Two to three years
More than three years
04
If you have call/contact center experience, please explain what type of call/contact center you worked in, the job functions you performed, and explain the software and systems you used to assist customers. If no experience, please respond with N/A.
05
Do you have experience processing benefit enrollment changes, processing payroll documents, or processing verification of employment requests for employees?
Yes
No
06
Please describe your experience processing benefit enrollment or changes, processing payroll documents, or processing verification of employment requests for employees. If no experience, please respond with N/A.
07
Please select your level of experience working in a fast paced position that required the ability to multi-task and re-prioritize you work assignments during the day.
None
One to two years
Two to three years
More than three years
08
Please provide an example of your experience multi-tasking in a fast paced business environment. if no experience, please respond with N/A.
09
Do you have an internet connection that can maintain a download speed of 25Mbps and upload speed of 5 Mbps? (You may be asked to provide proof of this)
Yes
No
10
Did you attach a cover letter and resume to your application? (Failure to do so may result in your application being screened out.)
Yes
No
Required Question
AgencyState of MichiganDepartmentCivil Service CommissionAddress400 S. Pine Street, P.O. Box 30002Lansing, Michigan, 48909Phone800-788-1766ApplyPlease verify your email addressVerify Email