Job DescriptionOracle Field Service (OFS) Cloud Functional Lead/ArchitectUS Nationwide, Remote/travelIn this role, the Oracle Field Service Functional Lead will be working to understand customer goals/requirements, expectations and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise the Project Manager & other partners from time to time on implementation aspects of the project. As an OFS Lead, you would be responsible for the overall delivery quality on the project by ensuring team’s alignment to standard practices and procedures. Build an understanding of and leverage Oracle methodologies, tools and leading practices.This is a challenging, exciting role that will test your consulting skills, critical thinking, leadership skills, technical skills and ability to remain focused and follow-through on plans.Responsibilities:Provide consistent high quality & innovative solution leadership on OFS Cloud engagements by interacting with customers and other collaborators to arrive at optimal solutions.Analyze and understand client goals, challenges & areas of opportunity to align Oracle’s Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.Develop and deliver high quality presentations and demonstrations, present and articulate product features and benefits, and configure and test overall Oracle Cloud solutions that delight the clientsOptimally utilize the Oracle Field Service Cloud platform along with other Oracle Integration and web technologies to deliver world class solutionsCollaborate with Sales Teams to support business development efforts in pursuing new opportunities and extensions.Arrive at coherent conclusions by undertaking sophisticated analysis/ application of reason / trace performance implications through complex data/scenariosPrepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagementAdhere to all Oracle Cloud security policies, standards and procedures in the performance of job responsibilitiesMentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the best practices & future product road-mapAbility to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elementsPromote knowledge by sharing lessons learned, innovations or new skills with team membersAbility to work independently and manage multiple task assignments.Excellent problem solving, critical thinking and analytical skills with the ability to exercise mature judgment. Excellent customer facing & interpersonal skills with ability to build rapport with all collaborators.Ability to travel and support customers across various time-zones.Conduct regular evaluations of solution architecture and structure/maintenance of the environment management strategy/plan.Participate/Lead new project “Wall Walks” of high-level standard business process flows and guide client towards best practices.Act as liaison between Oracle Field Service Product Development Team and Consulting/Client Team to ensure client asks are heard, considered, and understood.team membersCareer Level - IC5ResponsibilitiesExperience / Expertise:
Bachelor’s degree or equivalent experience in Engineering or Computer Science (BCA/MCA/ BSc Comp) or a technical field from a reputed 4-year college/university
8+ years’ experience with Oracle Field Service Cloud
Strong techno-functional skills in proposing and designing optimal solutions as well as including ownership of the overall solution.
Experience implementing OFS UIs
Experience working with or as a part of Service teams and solutions including incident management, service requests, call centers and self-service
Facilitate requirement gathering sessions
Experience in the following applications is a plus
Oracle B2B Service Cloud
Oracle Integration Cloud
Certification in the following:
Oracle Field Service Cloud
About our Company, Oracle (NYSE: ORCL)Oracle Is Creating Tomorrow, TodayEmerging technologies are redefining old paradigms and unleashing new opportunities!Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reinvent their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed.At Oracle, we don’t just respect differences—we celebrate them!We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work.When everyone’s voice is heard and valued, we are inspired to go beyond what’s been done in the past. Come up with new ideas together!https://www.oracle.com/corporate/careers/diversity-inclusion/Life at Oracle and Equal OpportunityAn Oracle career can span industries, roles, countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
this includes being a United States Affirmative Action Employer
https://www.oracle.com/corporate/careers/diversity-inclusion/Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer