Vacancy caducado!
it service desk analyst.
holland , michigan
posted today
job detailssummary
$11 - $26 per hour
temp to perm
no requirements
category office and administrative support occupations
referenceAB4575608
job detailsIT Help Desk 6+ month Contract to Hire $11-26 per hour 100% Onsite Holland, MI Seeking a Technology Support Specialist in Holland, MI to provide first-level tech support, resolve issues, and ensure customer satisfaction. Requires an Associate degree in Computer Science or equivalent, plus 1 year of tech support experience.salary: $11 - $26 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities-Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner.-Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction.-Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible.-Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse.-Provides appropriate escalation of support requests to ensure meeting customers expectations.-Provides input for process and procedure improvements for Global Support Services area to better serve customers.-Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction.-Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business.-Ensures network availability by monitoring and escalating system alerts and failures.-Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs.Skills
PC troubleshooting (1 year of experience is required)
Organization
Confidentiality
Communication
Work well under pressure
Data gathering
Problem solving
Work with global customers
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.BCbrianna cropley
Vacancy caducado!