At UP Health System - Portage, providing an excellent patient experience is at the heart of everything we do. This includes not only providing the highest quality patient care, but offering exemplary customer service by creating an environment that puts our patients at ease. We accomplish this by embodying a patient-centric culture while supporting positivity and the growth of our employees both professionally and personally. An exciting opportunity for a Patient Services Representative is now available with our Radiology/Laboratory services at the Hospital. We are seeking an energetic, highly organized individual to manage and ensure collection of accurate data related to order verification, registration, insurance authorization and detailed messaging utilizing excellent customer service skills. In this position you will perform administrative/clerical duties in support of Radiology and Lab services.Required Skills:
Requires excellent customer service skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Must be able to prioritize multiple tasks and exercise sound judgment
Demonstrates proficiency in verbal and written communication skills
Excellent interpersonal skills and the ability to interact effectively and professionally with individuals at all levels; both internal and external
Must be proficient in Microsoft Office (Word, Excel and PowerPoint)Position Requirements:
High school diploma or equivalent
1 year general office experience in medical setting preferred
Annual influenza vaccination or declination requiredPosition Details:
1.0 FTE (full-time, 40 hours per week)
Day Shift
Weekdays OnlyJob: Administration/Clerical Organization: Title: Patient Services Representative - Shared Diagnostics Location: Michigan-Hancock Requisition ID: 7459-3950