Job Description:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a proactive approach to customer service.Responsibilities:Respond to customer inquiries via phone, email, and in-person interactionsProvide accurate information regarding products, services, and policiesResolve customer complaints and escalate issues when necessaryProcess orders, returns, and account updates in a timely mannerMaintain accurate records of customer interactions and transactionsAssist in developing and improving customer service processesCollaborate with other departments to ensure a seamless customer experienceHandle multiple tasks efficiently in a fast-paced environment