Patient Specialist

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:Work Life Balance (Monday-Thursday 7:40am-5pm, Friday 7:40am-1pm (We are currently alternating every other Friday, but this will change to be every Friday eventually. This position will require candidate to work out of our Smile North Muskegon location every Monday and every other Thursday.)3 weeks PTO & 8 Paid HolidaysPaid Parental LeaveMedical/Vision/Dental Benefits401k MatchProfessional Growth and Career Advancement OpportunitiesKey ResponsibilitiesBuild patient relationships and provide exceptional customer service by creating a calm and warming environment.Act as a liaison or case manager between the practice and the patient. Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment Collect payments and copays. Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.Ensure that patients with outstanding balances are informed of the practice’s financial policy.  Schedule new patients within two to four days of their initial call. Ensure that all patient records are current and accurate.