Guest Services Coach

The Guest Services Coach is the dynamic leader responsible for overseeing, coaching, and motivating our Front Desk team to not only deliver a great guest experience, but to make it fun and engaging. We have the opportunity to be a part of our student’s journey towards a career in cosmetology and esthetics, and we think that should be a pretty fun path to be a part of.As the Guest Services Coach, you’ll spend your time split between hands-on front desk duties, about 80% of your time, and then 20% of your time in administrative or leadership duties. Reporting directly to our Institute Director, the Guest Services Coach collaborates closely with Educators, the Admissions & Financial Aid Team, and our student body to ensure smooth operations and a positive guest experience.Key ResponsibilitiesLead and motivate the guest services team to meet performance goals and ensure exceptional guest interactions.Oversee the front desk operations, ensuring a seamless check-in and check-out process for guests.Recruit, train, and schedule guest services staff, always ensuring adequate coverage.Provide regular feedback and coaching, conduct performance reviews, and foster a culture of positivity and growth.Maintain inventory and place orders to ensure the retail areas are well-stocked; collaborate with Education department.Collaborate with the Institute Director to set and achieve benchmarks for appointment pre-booking and walk-in retail sales.Manage day-to-day Guest Service/Front Desk duties