Vacancy caducado!
- Manage and provide computer hardware and software support to customers in person, over the phone and remotely.
- Manage phone and network infrastructure: Responsible for day-to-day operation of phone and networking infrastructure including call changes, user changes, backups, and troubleshooting. This may include: Installations, set ups and maintaining workstation peripherals hardware, operating systems and networking components.
- Assist and/or coordinate support with helpdesk, network services, application, and other information systems groups.
- Support conference rooms and AV systems.
- Support Town Hall meetings.
- Coordinate IT purchase requests in accordance with established policies.
- Participate in weekly operational team meeting.
- Maintain knowledge of current hardware, software, and standards.
- Effectively manage service desk requests, incidents and changes with service desk tool.
- Maintain accurate hardware and software inventory.
- Implement and support strategic IT processes and/or projects per corporate standards.
- Image PCs through SCCM PXE booting.
- Provide flawless, efficient and friendly support for executives and their administrative assistants with computer issues, meetings, iPhone deployments, and anything else that arises.
- Utilize SCCM remote tools and query lookups.
- May require occasional off-hours support in special circumstances.
- Possess a “continuous improvement” mindset and look for superior ways to provide surprise-and-delight services.
- Must have a positive attitude and a customer-oriented, can-do mindset.
- Must do whatever it takes to solve a problem or provide service.
- Must demonstrate above-average attention to detail and follow-up skills.
- A minimum of an Associates’ Degree in Information Technology or Computer Science.
- A minimum of seven (7) years of experience related to above listed duties and responsibilities.
- Microsoft certifications, A+, experience would be a plus.
- Must be able to work independently and in a team environment and exhibit professional written and communication skills.
- Must have the ability to travel as required and provide after-hours support as needed.
- Position is located primarily in Detroit campus, with possible occasional travel to Rochester Hills, MI.
- Position is on-site and in-person.
Vacancy caducado!