We want and Expert at answering inbound calls. We are looking for an individual that is good, friendly, and make appointements
Make a short introduction: Greet your contact in a professional but warm manner. Introduce yourself as concisely as possible including your name, business, and what can you help them with
Check their availability: It’s important to show that you respect the client’s time. This can be as simple as precursing your answering with ‘If you have a couple of minutes I just wanted to ask if you. what issue do you need help with .’. This minimizes perceived time investment and they can always schedule another time if needed.
Explain what your company does: Quickly move onto your value proposition and highlight the tangible problems that your product or service solves. You can give an offer and invite for car inspection
Talk about your prospect’s pain points: If you’ve done your research you should know what these are and be able to explain your solutions quickly. You can also dig deeper and ask what they find the most frustrating about their current solution.
Make your pitch: Now you understand their issues and the customer understands what you can offer, move onto the final pitch. Be ready to handle common objections and avoid pressuring the prospect.
Call to action: Always end the call with clear instructions on next steps. Make an appointement, send appointment out online