Job Description
We are seeking a highly organized and detail-oriented Shop Advisor/Clerk Assistant to support our fast-paced heavy-duty diesel truck maintenance shop. This role is critical in ensuring smooth communication, accurate documentation, and efficient workflow between drivers, mechanics, dispatchers, foremen, and the maintenance team.
The ideal candidate should have experience in maintenance coordination, dispatching, or shop administration, with strong organizational skills and the ability to prioritize multiple tasks efficiently.
Key Responsibilities:
Communication & Coordination
Receive and log maintenance complaints from drivers, dispatchers, and foremen via calls, texts, emails, and work requests.
Relay information accurately to shop staff and ensure maintenance issues are prioritized.
Maintain and organize Microsoft Planner and CMMS system to track maintenance tasks and updates.
Ensure mechanics update work orders or collect necessary repair details for accurate documentation.
Coordinate emergency road calls and update drivers on estimated repair times.
Work Order & DOT Compliance
Create, update, and close work orders in the CMMS system.
Ensure all repairs are properly billed and completed work orders are reviewed before closing.
Track and document DOT inspections, ensuring stickers and paperwork are correctly issued.
Assist with preventive maintenance (PM) scheduling and ensure other maintenance items are checked while trucks are in the shop.
Administrative Support & Documentation
Verify completed repairs before finalizing paperwork and notify foreman if additional work is needed.
Support the shop office team by keeping maintenance records up to date.
Assist in tracking parts used for repairs, ensuring mechanics relay proper information for billing.
Qualifications & Requirements
Experience in truck shop coordination, maintenance dispatching, or diesel truck administration (preferred).
Bilingual (English & Spanish) (preferred) – beneficial for communicating with trailer mechanics.
Proficient with Microsoft Office (Excel, Outlook) and maintenance software (CMMS experience is a plus).
Strong organizational skills and ability to multitask in a fast-paced environment.
Comfortable working in a shop environment and communicating with mechanics and drivers.
Ability to work independently and follow up on tasks without constant supervision.
Benefits & Schedule
Competitive pay: $18.00 - $22.00 per hour (based on experience).
Growth opportunities within the company.
Full-time schedule with potential overtime.
Health, dental, vision, and 401(k) benefits.
Day shift