Full job description
Company Description
Westgate Resorts was founded in 1982 starting with a 16-unit resort at Westgate Vacation Villas. It now encompasses more than 14,000 villas at 27 beautiful resorts in premiere travel destinations throughout the United States. Employing about 10,000 people, Westgate Resorts has expanded into the largest privately held corporation in the Central Florida area.
Our Mission:
We believe we enrich the lives of our guests by providing a lifetime of wonderful vacation memories.
Our Service Philosophy:
We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations.
Job Description
As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests that are here on vacation.
Duties:
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions
Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify.
Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.
Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions.
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
Maintain a professional appearance and work environment at all times with a clean clutter free work station
Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
Qualifications
To perform this job successfully, you must have excellent communication skills and be able to read, write, and speak English fluently. Additionally, the person must possess and adhere to the following core values:
Integrity
Passion
Work Ethic
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must be outgoing and assertive
Must be able to handle cash and tickets accurately and securely
Enjoy working with tourists
Positive, Self Motivated, and able to work in a team environment
Excellent face-to-face customer service skills
Will need to be able to overcome objections
Requires a flexible work schedule including mornings, nights, weekends, and holidays
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
Education
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Why Westgate?
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Wellness Programs
Fun, family culture
Employee Assistance Program (EAP)
Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.