GENERAL SUMMARY: Working under general supervision of the Project Manager, Interface Analyst Specialist, or the Director: develops, tests, implements, and supports clinical and administrative data interfaces between Epic and ancillary systems, both internal and external. The Senior Interface Analyst is part of a team that is accountable for production support (including on-call duties in a 24X7 environment) as well as new projects to improve integration between Epic and other systems.The ideal candidate will have experience using technical analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote efficiency and enterprise-wide standardization.The ideal candidate will also understand design and development principles as they relate to interfaces and may include but are not limited to data flow diagrams, data element dictionaries, file mappings, field layouts and command level operations. He or she will also possess Epic Bridges 2012 certification (or higher), Cloverleaf Level II certification, Cloverleaf version 5.8 or higher experience (including TCL usage) in a Unix/AIX environment, and Epic Bridges experience. PRINCIPLE DUTIES AND RESPONSIBILITIES:
Lead the configuration effort of new interfaces and enhancements to existing
interfaces for Epic applications and their corresponding ancillary systems.
Troubleshoot technical problems and conducts analyses for efficient
program/application solutions (in both Cloverleaf and Epic Bridges) which support client business processes, functional and technical requirements.
Assists with activities to monitor and maintain a complex interface environment for
efficient program/application operations (including functional and technical system balancing efforts).
Consultant for integration solutions and architecture.
Coordinate solutions and planning with other IT teams. Collaborate with Application
Analysts, IT and Operational areas to identify and resolve workflow impacts.
Direct and plan relevant workflow/dataflow sessions and manage resulting
requirements changes with senior business sponsors.
Perform occasional training of end users for Bridges end user tools.
Collaborate with work teams, departments, system leadership, clinicians, staff, other
IT groups, and technology vendors to define needs and facilitate solutions.
Provides input to estimate work effort and resource requirements for SOWs.
10.Manages medium-to-complex Epic and circle of support integration issues and critical support/enhancements issues in the HFHS HELIOS (Epic) systems.11.Performs maintenance (routine requests), incidents resolution, testing activities and assists teammates.12.Works closely with Ancillary Departments, HELIOS Application Analysts, Operations, Epic, other technology vendors, and other IT groups to triage, diagnosis and resolve all interface production support issues to the satisfaction of our customers.13.May supervise the activities and efforts of 1-2 other Interface Analysts, providing leadership, mentoring and coaching on interface activities.EDUCATION/EXPERIENCE REQUIRED: Bachelor’s Degree in Information systems/processing/clinical/engineering with emphasis on analysis/design/process required. Five (5) years of related application maintenance/development of system integration in a healthcare environment will be considered in lieu of degree requirement (in addition to below experience requirement). Seven (7) years of applicable work experience required; five (5) years applicable experience in a healthcare setting preferred. Expertise with healthcare industry standard messaging formats (e.g., HL7, XML, ANSI x12). Experience/exposure to the System Development Life Cycle (SDLC). Current Certification on Epic Bridges (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment). Certification on Cloverleaf interface engine (version 20.1 or higher) (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment). Experience on at least two (2) major system implementations. Excellent communication and interpersonal skills. Demonstrated working knowledge of medical terminology.CERTIFICATIONS/LICENSURES REQUIRED: Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below:
Communication - Ownership
Understanding - Motivation
Sensitivity - Excellence
Teamwork - Respect
Must practice the customer skills as provided through on-going training and in-services.Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative, and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Additional Information
Organization: Corporate Services
Department: Ascension Helios Technology Ex
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
OverviewHenry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . BenefitsThe health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action EmployerEqual Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.