DescriptionAssociate Program Manager, Retail ProductsLocation: Remote - Candidates located in Michigan or Indiana are preferredReady to Make a Difference?Working closely with the portfolio manager, this individual will be responsible for monitoring and supporting the successful delivery across multiple functional areas, including internal operations, client support, and stakeholder management.Come join our team as an Associate Program Manager of residential energy efficiency utility programs in the Midwest. You will build and manage relationships with clients, manage subcontractors, and design and implement program strategies and plans. Management of the program includes meeting established goals while maintaining budgets, conducting cost-benefit analyses and evaluating the impact of residential products programs, and ensuring that programs comply with regulatory guidelines.Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
What you will be doing:This position requires experience with client relationships, budget tracking, invoicing, people managing and program management. The selected candidate will be responsible for the following core program responsibilities across the client territory:
Manage day to day operations of the contract serving as the main point of contact for the client
Direct oversight of program budgets and tracking & reporting Key Performance Indicators
Review program performance towards goals on a regular basis including program forecasting
Coordinate with client and ICF team to ensure all program goals are met, and adjust as needed to meet goals
Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings
Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, and annual performance reviews
Support monthly invoicing and reporting as well as all outreach, recruitment, marketing, QA/QC, and subcontractor activities
Maintain up-to-date knowledge of Program requirements and ongoing Program updates
Collaborate with regional and national teams to provide national cohesion and bring efficiencies & best practices to your client’s programs
Other duties as required to support our work nationally and provide direct support to division leadership as needed.
What we need you to have (minimum qualifications):
Bachelor’s degree in related field (or applicants can substitute one year of related experience for one year of education)
3+ years of related experience working in energy efficiency, energy, utility, or sustainability programs and/or related experience
What we would like you to have (preferred qualifications):
Experience leading cross-organizational projects from planning to execution and managing client/vendor relationships
Experience working with retailers and/or manufacturers and understanding the retail industry or programs that focus on energy efficient products
Experience mentoring and leading teams
Professional skills you will use:
Ability to establish influential partnerships at all levels
Strategic mindset with the ability to identify new opportunities
Demonstrated experience in continuous improvement and quality assurance/control theories, techniques and application
Excellent verbal, interpersonal, and written communication skills
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to multi-task and work in a fast-paced environment
Ability to analyze situations, identify existing or potential problems, and recommend solutions
Sound business ethics, including the protection of proprietary and confidential information
Ability to work with all levels of internal employees, as well as outside clients and vendors
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Ability to be flexible to handle multiple priorities
Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.The pay range for this position based on full-time employment is:$81,094.00 - $137,860.00Michigan Remote Office (MI99)