Fire Systems of Michigan is looking for a Scheduler / Dispatcher to work out of our office in Novi. You will be responsible for scheduling and coordinating work routes for our team of Fire Suppression Technicians.
A Successful Scheduler/Dispatcher will play a vital role in our team. The ideal candidate should be organized, detail-focused, and possess excellent communication skills. This high-energy position requires making a minimum of 80+ outbound calls daily, reflecting a dynamic and proactive approach.
Responsibilities for the Scheduler/Dispatcher:
Engage with our extensive customer database through consistent appointment scheduling calls.
Strategically plan daily routes for technicians based on geographic areas, ensuring revenue expectations are met.
Field emergency service calls, efficiently rerouting technicians to address customer needs based on location and availability.
Gather essential information from customers for inspections and repairs, with meticulous data entry.
Respond to customer calls, facilitating the scheduling of inspections, repairs, and emergency services.
Help technician by addressing questions or issues they may encounter.
Daily review of reports to ensure effective workload management.
Undertake various duties, including reviewing inspection reports, engaging in sales, quoting, and more as needed.
Requirements for the Scheduler/Dispatcher:
Essential previous experience in clerical or administrative roles is a must.
MUST have prior experience in a dynamic outbound call center, telemarketing, or dispatching setting.
Outstanding verbal, written, and customer service skills are essential, with a keen eye for detail.
Demonstrates initiative, actively pursues opportunities, and achieves goals.
Proven ability to manage a vital business function, meeting goals and deadlines effectively.
Thrives in a fast-paced, collaborative team environment.
Capable of handling stressful situations with composure.
Highly analytical with excellent problem-solving skills.
Adept at prioritizing and handling various tasks concurrently.
Fire Systems is a dynamic and growing Company. As the industry leader for over 40 years, we take fire suppression and prevention seriously. Our forte lies in service and maintenance and keeping our customers informed about cutting-edge fire safety systems. We are the leaders because we don’t cut corners, we are best in class because we treat our employees with respect and give them opportunities for advancement and great pay, including profit sharing.
What can we do for you?:
Profit Sharing: Quarterly profit-sharing program payouts to all employees. Profit sharing is paid out quarterly.
Commitment to Excellence in Protection: Prioritizing delivering high-quality work above all else.
Expert Technicians: Highly trained technicians dedicated to their craft.
Employee Value: Feel valued through competitive pay and excellent benefits.
Serious About Safety: We take our jobs seriously while maintaining a positive and fun work environment.
Team Bonding: We believe in the power of teamwork with outings and parties.
Efficiency and Organization: We encourage everyone to always give their best with supportive management doing the same.
Focus on Service: We concentrate on the service side of fire and protection: inspection, testing, and maintenance of existing systems.
Advancement Opportunities: We offer our employees opportunities for career growth.
Pay ranging from $22 - $30/hour, based on experience. This is an in-office position in Novi, MI with a schedule of 8 am – 430 pm.
Benefits for the Scheduler/Dispatcher:
401K with a Company Match
Medical, Dental, and Vision Insurance
Company-Paid Short-Term Disability
Company-Paid Long-Term Disability
Company-Paid Life and AD&D Insurance
Pre-Tax Accounts for Health and Dependent Care
Vacation and Personal Time
Paid Holidays
Tuition Reimbursement
Competitive Compensation Package
We are firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.