We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.The America’s VO/PTO Site Process Manager (SPM) is responsible for:- the First Point of Contact (FPOC) when Site Management (SM) at America’s VO/PTO plants need assistance with issue escalation and resolution - FPOC for information gathering / dissemination to/from plants, e.g. for SM strategy and implementation. The SPM is responsible for helping the sites to coordinate all IT services, including the planning, implementation and support of all IT systems and physical infrastructure. The SPM is the escalation contact for IT incidents - depending on the sites; this may include 24X7 operations and support of critical business functions. This position is a demanding, highly visible position that requires strong leadership and technical skills, and frequent off-hour, weekend, and holiday work.What you’ll be able to do :
“Run and Protect” all IT services at America's sites, including networks, servers, PCs, and applications
Escalate issues as appropriate to global support teams, and provide on-site to those teams as required
Balance business needs, such as 24x7 operations, with IT priorities, such as deployment of critical patches
Support major business and IT initiatives such as New Model Program launches and infrastructure upgrades
Build and maintain strong relationships with site business partners, acting as the “face of IT”
Keep abreast of evolving business and IT policy changes, such as security policies, to keep sites in compliance and prepared for audits
Lead forums such as Roundtable discussions with other Site Management (SM) colleagues to learn and share SM concerns, and contribute to process improvement recommendations, initiative prioritization, budget and resource decisions
Keep IT leadership apprised of issues, business concerns, and other significant events
Coordinate issues and effectively communicate with the other regional SPM’s
Regular visits to America's VO/PTO plants to assist SM teams with various SM processes, guidance, training, and audit compliance
Building and maintaining a strong network of contacts within various areas of IT to understand IT priorities and trends and help with issue resolution
The minimum requirements we seek :
Bachelor's degree in Computer Science or equivalent
4+ years of technical experience in the following areas:
Networks, PCs, servers, and relevant applications
Incident, Problem & Change Management
Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management with varying areas of IT, business, and vendors
Our preferred requirements :
Masters degree in Computer Science or equivalent
Strong IT background including an understanding of Operational Technology (OT) systems
Manufacturing business processes competency
What you’ll receive in return :As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.For information on Ford's salary and benefits, please visit: https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-LL6-sal-plan-1.pdfRequisition ID : 31014