PAY RATE: $21.60 - $22.60 per hour DOQ.(Up to 1,500 hours per year).GENERAL STATEMENT OF DUTIES: Under the direction of the IT management staff, position is responsible for monitoring and responding to the IT helpdesk phone calls and tickets, and providing IT support to the parks, including traveling to the different parks to resolve technology issues and to install IT hardware and software. This position is part-time up to 1500 hours per year.ESSENTIAL DUTIES:
Monitor IT helpdesk ticketing system.
Answer incoming IT helpdesk calls.
Travel to different parks to troubleshoot and resolve technology issues and change requests.
Install, configure and support IT hardware, software and business applications.
Develop or update user and technical documentation, as needed.
On-call during weekends per the rotation schedule.
May assist with special projects and events.
The above is intended to describe the general nature of duties only.MINIMUM QUALIFICATIONS:
Graduation from high school or equivalent. Enrolled in a college or university with a concentration in information technology or a related field.
Must maintain a valid Michigan driver's license and an acceptable driving record.
Experience installing, trouble shooting and repairing PC’s, laptops and peripherals.
Experience with or knowledge of desktop or web applications, programming/scripting and databases
Knowledge and/or skill in a variety of computer software including Windows 10 or 11, Microsoft Outlook, Excel, Word, PowerPoint, and business applications.
Ability to troubleshoot and demonstrate analytical/problem solving skills.
Ability to express ideas effectively both verbally and in writing.
Ability to communicate effectively with and understand the needs of non-technical users.
Ability to maintain confidentiality of sensitive information.
Ability to establish and maintain positive relationships with supervisors, co-workers, and the public.
Ability to work independently with minimal direction and ask for help, when needed.
Ability to show sound judgment to identify and report problems to supervisors and contribute to resolving them.
May be required to adjust schedule to meet organizational needs, including special events, evenings, weekends & holidays.
Ability to perform essential duties.
TOOLS & EQUIPMENT USED: Personal computer, including PowerPoint, Word, Excel, Adobe, graphics software, database and software applications; scanning equipment, calculator, phone, fax machine, copy machine.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear; use hands and fingers to handle, feel, and operate objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. The employee is occasionally required to climb ladder for equipment installation. Specific vision abilities required by this job include close vision and the ability to adjust focus.WORK ENVIRONMENT: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee generally performs work within an office environment. The noise level is usually quiet. Occasionally, the employee will be required to work in outdoor environments and will be subject to weather conditions to include heat, rain, and snow.Powered by JazzHR