Dispatcher

Dispatcher (Boyne City, MI)Great Lakes Energy is looking for a dispatcher to interpret and dispatch information to field crews to keep our electric distribution system operating smoothly and enhance our member satisfaction.Who We AreFor over 85 years, we have powered rural communities across 26 counties in western and northern Michigan. We serve over 128,000 meters as the third-largest Michigan-based electric utility and the state's largest member-owned power company.We prioritize enriching the lives of our community members. We not only provide electric service, but we also provide reliable and robust fiber technology through Truestream, a communication solutions subsidiary of Great Lakes Energy.We have over 300 employees who are more than just colleagues - we're a close-knit family of diverse professionals united by a shared vision. Our collaborative environment encourages creativity, empowers growth, and fosters a sense of purpose in everything we do.A Day in The Life of a DispatcherNo two days are the same as a dispatcher at GLE. You spend a fair amount of your day behind a computer screen and dispatching field crews through our radio system. You're not just behind-the-scenes, you are front-line too, working to process and resolve member calls about power outages and quality or emergent issues.The operations center is staffed 24 hours per day, 365 days per year, so this position requires shift work and flexibility. The likely schedule for this position will include 5 8-hour shifts followed by 2 8-hour shifts and 2 12-hour shifts weekly with rotating days to include every other weekend. Thunder in the distance? When storms hit any of our service areas, we are all hands on deck. Our team works together around the clock to get our members' power restored as quickly and as safely as possible. We depend on you being a team player who is going to show up when we need you most.Who You AreYou're the kind of person who thrives in a fast-paced and (dare we say) even stressful environment on occasion. You like variety in your day and feel accomplished after a hard day's work. You're familiar with computer programs and radio equipment and you find it easy to communicate with others without face-to-face contact. You work together with the dispatch team and find ways to tackle tough challenges. Your high school education and work experience is considered relatable from many different industries. We would love to see electric distribution dispatching experience, but shift work from any industry or customer service experience may be considered for this entry-level role.What's in It for You?You are valuable to us, and our benefits are here to show it. That's why we put employees first-your health, your family, and your development. We have a number of benefits, both traditional and progressive, to support you and your family through life's various stages. Here's just a taste of what we have to offer:The EssentialsWe foot the bill for comprehensive health insurance benefits. You'll be hard-pressed to find better for you and your familyseriously!Time to SpendGenerous paid time off (PTO) puts you in the driver's seat for how you'll use your time.Better Health Through Better LivingWe believe healthy employees are happy employees.We have a diverse wellness program that provides support and resources for financial and mental wellbeing, as well as reimbursement for wellness related products such as gym memberships, tennis shoes, and much more!When Life Hands You LemonsGLE knows that sometimes life doesn't go as planned. We offer benefit plans to help soften the blow of the unexpected. Life insurance and short- and long-term disability insurance pack