DescriptionA Day in the Life:
Our Financial Services Representatives provide a complete member service experience by assisting members to review their overall financial situation and make product or service recommendations. The position uses sound judgment while assisting members with professionalism, integrity, accuracy and expediency.
Schedule
This position requires working a standard 40 hour week during Branch hours of operations
Monday - Thursday 8:45am-5:45pm
Friday 8:00am-6:15pm
Rotating Saturdays 8:45am-1:15pm
Employees work every other Saturday and receive a consistent day off during the week to offset their hours
Scheduled hours could change based on business need and future department growth.
Pay & Benefits
This position starts at $18.00/hour and includes shift premiums of an additional $2.00/hour for Saturday hours.
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a 2:1 Match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Work Location - This position is an onsite role at the assigned branch.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
How you can be successful in this role:
Assist members in a friendly, professional manner, and support the Credit Union's mission statement
Demonstrate flexibility and a positive attitude when faced with complex situations
Analyze, research and resolve problems and discrepancies
Use knowledge and judgment to protect members and the Credit Union from loss
Understand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy Act
Follow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.
Participate in training activities to ensure compliance with Credit Union policies, state and federal regulations
Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge
Actively participate in Credit Union initiatives and promotions and achieve assigned financial service goals
Take on risk and utilize lending and disbursal limits commensurate with level
Counsel current and prospective members about Credit Union products and services
What Knowledge, Skills and Abilities you can bring to the role:
Education/Certification: High school graduate or equivalent.
Experience Required: No Financial Industry experience necessary; Customer Service experience preferred.
Effective communication & Interpersonal skills
Analytical skills and the ability to work with a team
Typing skills with emphasis on accuracy
Math and general clerical aptitude
Sales skills
Ability to multitask and prioritize
Attention to detail
Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures
Reliability and dependability
Conflict resolution skills
To learn more about additional growth opportunities, visit https://www.msufcu.org/training
Physical Demands and Work Environment
May be required to remain in a stationary position for an extended period of time.
Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
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