Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Deliverquality customerservicebyansweringincomingphone callsor contactingpatientsbyphonetodetermineappropriateexam/test/procedureandschedulepatientappropriately.
Reviewscreeningformandobtain/verify patient and insuranceinformation to ensureaccuracy and completeness.
Ensurebestpossible customerservicebyproperly educating thepatienton the exam/test/procedurepreparationandansweringrelated questions.
Updatepatientrecord,includinganynotesnecessaryfor thetechnologist, customer,orfuturereference.
Followssite-specificprotocolsandkeepsprotocoldocumentationup-to-dateto ensurecompliance.
Required:
High School Diploma or GED.
Preferred:
Prior schedulingexperience.
Two years of experience, preferably in health care.