Leasing Credit Officer I - CollectionsAuburn Hills, Michigan;Chicago, IllinoisJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This position is responsible for the collection management of various Vendor portfolios within the Global Vendor Finance group. This includes both early and advanced stage collections, complex account reconciliations, and negotiating and resolving administrative barriers on large, multifaceted transactions.Responsibilities:
Maintain asset quality by reducing the overall delinquencies through the use of sound, effective, and pro-active, commercial collection techniques
Resolution of complex issues impacting delinquencies, using research, reconciliation and analytical skills
Work within a Team of Leasing professionals supporting the Bank of America Global Leasing platform
Ensure that all assigned accounts are thoroughly worked which includes prompt and consistent contact and follow-up by way of phone calls and email
Meet all departmental goals, including overall and individual delinquency targets
Meet collection targets set for late payment interest income
Early identification of contracts that warrant further collection efforts to minimize loss
Prompt notification and escalation of all potential issues to management
Provide all customers with professional and courteous service
Resolve accounts and work with customers to maintain a current payment status by assisting with invoicing concerns, general inquiries, and account reconciliation
Employ excellent verbal communication skills, including listening, probing and negotiating with customers to create a sense of obligation/urgency to resolve delinquency
Maintain an excellent rapport with Vendors, Credit, Operations and Relationship Management personnel
Ability to reconcile accounts
Required Qualifications
6+ years of commercial collection experience
Commercial equipment leasing experience
Desired Qualifications
Retail collections experience with knowledge of logistic transportation industry
Skills:
Adaptability
Attention to Detail
Data Collection and Entry
Prioritization
Recording/Organizing Information
Analytical Thinking
Critical Thinking
Issue Management
Oral Communications
Problem Solving
Collaboration
Credit and Risk Assessment
Decision Making
Innovative Thinking
Written Communications
Minimum Education Requirement:Undergraduate degree in business (finance or accounting preferred) or equivalent experienceShift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .