Unit HostApply NowSummaryProvides support to nursing staff in the delivery of patient and family-centered care. Performs 'guest relation' function that assures the highest standard of care for the patient and family. Facilitates the daily operations of the Post Anesthesia Care Unit. Ensures an organized and safe environment for patient care. Promotes the personal comfort and convenience of patients and families. Facilitates communication between patients/families and the health care staff to provide a seamless inpatient experience. Under FLSA, incumbents in this position are nonexempt.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Responsibilities
Facilitate service recovery as needed.
Escort patient families to recovery unit.
Assist with introduction to unit. i.e., welcome patient/families to room, address any questions r/t way finding, phones, TV service.
Routine rounding to ensure the comfort of patients and families.
Run errands for patients and families.
Direct families during an emergency. i.e., displaced roommates, traffic control
Assist with procedure prep including escorting patient to bay, explaining procedure itinerary, and providing hospital gown.
Perform patient attendant functions as needed.
Serve as liaison between medical staff and patient family.
Required Qualifications
High School graduate or equivalent.
Experience in a customer service related field.
Good oral and written communication skills.
Excellent interpersonal skills.
Ability to work independently and collaboratively in a fast paced environment.
Ability to walk, stand, lift, push, pull at least 25 pounds.
Excellent organizational skills.
Desired Qualifications
1 year of experience within acute health care setting.
Basic computer skills
Work ScheduleMonday through Friday (subject to change)Hours: Between 5:30 a.m. - 6:00 p.m. (subject to change and unit needs)Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID249633Working TitleUnit HostJob TitleUnit HostWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupUm HospitalDepartmentMM Post Anes Care Unit - UHPosting Begin/End Date5/28/2024 - 6/11/2024Career InterestHealthcare Admin & SupportApply Now