IT Product Engagement LeadApply NowHow to ApplyA cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.Competitive salary available based on qualifications, experience and education of the selected candidate.SummaryWe are seeking a dynamic and strategic Product Engagement Leader to spearhead the integration of edge technology into meaningful campus initiatives. As an integral part of our team, you will be the driving force in forging strong relationships with both internal stakeholders and external clients, ensuring that our technological projects not only meet but exceed expectations. Your role will be pivotal in connecting the campus to novel and important use cases that enhance the educational and research experience and operational efficiencies through innovative tech solutions.The Product Engagement Manager will report directly to the Executive Director of Support Services and Emerging Technology.Who We AreInformation and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about .Responsibilities
Be accountable for engagement and retention outcomes of key product experiences.
Build a strong perspective on priorities by deeply understanding the needs of our business and key stakeholders.
Monitor key trends and the competitive landscape within your product area to identify opportunities
Partner closely with design, engineering, marketing, and data science/analytics to define, develop, launch, and optimize new products.
Define success metrics, measure, and evaluate the impact of product-led initiatives.
Identify opportunities to refine and optimize our product offerings based on product metrics and analysis.
May act as a point of contact between the university and various internally provided technology solution providers, facilitating effective communication and negotiation to achieve desired outcomes.
Implement measures to track and optimize product engagement, continuously assessing ways to enhance the project's impact and adoption across campus.
Report on project progress, challenges, and triumphs to the Executive Director of
Support Services and Emerging Technology, contributing to the university's vision of technological excellence.
Required Qualifications
Bachelor's degree in engineering, business, or computer science or equivalent experience.
5+ years of experience in engineering, business, or computer science or related experience.
Ability to cultivate and expand partnerships with campus constituents, identifying avenues to integrate technology in support of academic and institutional priorities.
Serve as the key strategist in aligning project objectives with broader organizational goals to advance the mission of the university.
Experience in overseeing the successful planning, execution, and delivery of technology projects, ensuring they are completed on time, within scope, and budget.
Collaborate with cross-functional teams, including IT, academics, research, and administration, to effectively strategize and implement technology-driven initiatives.
Proven capability to provide thought leadership on emerging technologies and innovations that can provide strategic advantages and solve complex challenges the campus community faces.
Proficiency in translating complex technical concepts into clear, actionable strategies for varied campus stakeholders.
Success in fostering an environment of continuous improvement by soliciting feedback, analyzing engagement metrics, and adapting strategies to meet evolving needs.
Desired Qualifications
Demonstrated expertise in building and maintaining robust product and stakeholder relationships, ideally in a higher education or similar complex organizational context.
Strong leadership capabilities with a proven ability to drive cross-functional initiatives and collaborate effectively.
Exceptional communication skills with the capacity to articulate value propositions to a diverse campus audience.
Analytical and problem-solving acumen with an ability to track performance metrics and adjust strategies accordingly.
Experience in project management and delivering technology solutions that address real-world challenges.
A deep understanding of emerging technologies and their potential applications in an educational setting.
Additional InformationBenefits at the University of MichiganIn addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave
Application DeadlineJob openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID248551Working TitleIT Product Engagement LeadJob TitleBusiness Proc Consultant LeadWork LocationAnn Arbor CampusAnn Arbor, MIFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusExemptOrganizational GroupIts UsDepartmentITS SS Support ServicesPosting Begin/End Date5/01/2024 - 5/08/2024Salary$112,000.00 - $123,000.00Career InterestInformation TechnologyApply Now