Help Desk RepresentativeAnn Arbor, MITechnical
Customer Service
Phone Support
ServiceNow
IT Support
Printers, PC, and Laptop
Networking
Office 365
DescriptionThe Help Desk Representative will provide effective, live, Level 1 support for Domino’s In-Store Operators. You will follow up with customers to ensure tickets are resolved and closed promptly. This team handles the "Tech 911" call for all domestic and international issues for Dominos retail store. Overall, we are building a larger team to tackle a higher volume of tickets, due to growing operations.Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times). Increase knowledge through continuing Domino’s Pulse education classes. Working in/for the World Resource Center in Ann Arbor, Michigan. Duties
Handle 15-30 calls a day inbound regarding a number of technical related issues.
Work within ServiceNow to document and close tickets.
Remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment.
Maintain and troubleshoot touch screens, phones, printers, and PC's for retail stores across the world.
Follow up with customers to ensure tickets are resolved and closed promptly.
Provide assistance via 24-hr Chat/Email/Call.
S upport client, printers, digital signage and basic network troubleshooting.
Read SQL queries for networking purposes.
Schedule & Shift
Training Hours: 1st shift
Working Hours: 2nd shift
Work Environment
Onsite/hybrid
Call Center
Start Date & Interviews
1-step interview over Microsoft Teams
There will be a troubleshooting exercise
Interview typically last 45-60 minutes
Start Date July 8th or July 15th
Compliance
Drug Test: NO
Covid Vaccinated: NO
Background Check: YES
Vehicle Needed: NO
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.