Customer Service Rep Senior/IntermediateApply NowJob SummaryWe are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. To be considered for this position, a cover letter is required and should be attached as the first page with your resume.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities
Coordinate and maintain the schedules of the Rehab Technology Suppliers (RTS), Physical Therapists (PT), and Biomedical Engineering Technicians (BMET) in Epic/MiChart system.
Triage referrals and orders to assess patients' diagnosis, need for equipment, and review qualifications for complex rehab equipment.
Complete patient and order demographics in computer system.
Obtain PT authorizations.
Facilitate communications between physician, clinical team and the patient regarding orders, physician visit notes, and equipment needs.
Collaborate with multiple school districts
Maintain and manage MiChart in-basket requests, non-encounter messages, and patient call messages in a timely manner.
Assist in training new team members, providing resources to facilitate learning.
Adaptability and flexibility in all aspects or work assignments.
Participate in department/unit activities including, but not limited to, staff meetings and in-services.
Perform other duties as assigned to maintain the efficiency of the department.
Required Qualifications
High School Diploma or GED.
2 years of customer service experience.
Intermediate:
2-5 years of experience
Senior:
5-8 years of experience
Provides excellence in patient satisfaction.
Communicates effectively in ways that enhance productivity and build respectful relationships.
Demonstrates active listening, written, verbal, and information technology skills.
Adheres to high standards of personal and professional conduct.
Responds positively to change, showing willingness to learn new ways to accomplish work.
Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
Good attendance.
Exceptional interpersonal skills and ability to work well within a team setting.
Work Schedule
Days: Monday ? Friday
Hours: 8:30am - 5:00pm
The above is subject to change based on business needs.Work Locations
2850 S Industrial Highway STE 200 Ann Arbor Mi 48104
This position is a remote position where you will work from home/virtually once training is completed and performance-based competency has been obtained. High speed internet is a requirement for this position and the cost is the responsibility of the staff member. There may be occasions where the staff member may need to report to the business office location, including meetings, computer or technology requirements, or to complete work that is not possible to handle remotely.
Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .Underfill StatementThis position may be underfilled at a lower classification depending on the qualifications of the selected candidate.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID253755Working TitleCustomer Service Rep Senior/IntermediateJob TitleCustomer Service Rep SeniorWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIModes of WorkMobile/RemoteFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupUm HospitalDepartmentMM Wheelchair Seating ServicePosting Begin/End Date8/28/2024 - 9/11/2024Career InterestAdministrationApply Now