Call Center Agent

Our client, a nonprofit located in Fitchburg/Leominster, MA, is seeking a Call Center Agent to join their team on a temporary to hire basis. The hours for this role are Monday-Friday 11am-7pm, and it is compensating $18 an hour. Interested candidates are encouraged to apply today for immediate consideration!Responsibilities: Consistently answers 80 to 90 inbound calls in a courteous and professional manner to assist members with their inquiries.Schedules, changes, cancels, and confirms arrangements utilizing the Customer Relationship Management Software (CRM).Provides follow up calls to members.Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Dispatches assignments and maintains continual interaction with vendors.Sorts and enters form updates into consumer database.Perform clerical duties which include but are not limited to faxing, copying, emailing, and filing.Qualifications: High School Diploma or equivalent- prior call center experience preferred.Excellent listening and communication skills both written and verbal.Valid Unrestricted Driver's License or other reliable means of transportation.Sound knowledge of telephone etiquette.Proficient in MS Office (Word, Excel, Outlook).Punctuality, dependability, and ability to work well in a team environment.Sound judgment and ability to manage difficult customer situations while maintaining a professional demeanor. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)