Job description:
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen (DQ) brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team!
Job Functions:
-Manage daily operations of the Westborough DQ
-Be an ambassador of the DQ brand and be professional in every aspect of performance
-Strive to exceed fan expectations and deliver fan first service through timely and quality service
-Maintain critical standards for product and service quality, established DQ policies and procedures, store cleanliness, and speed of service
-Assist in the execution of the store business plan as directed by ICA ownership team
-Optimize profits by controlling products, portion controls, and labor costs
-Accurately complete inventory control, ordering of products, and cash control
-Hire, train, coach and develop employees through hiring, ongoing feedback, establishment of performance expectations, and by conducting performance reviews
-Create and maintain a positive, safe, clean, and inviting environment for fans and team members
-Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
-Calmly solve fan concerns, taking prompt and appropriate action to resolve problems and ensure fan satisfaction
-Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
-Provide clear and timely communication of all Westborough DQ activity to ICA ownership group
-Perform other duties and responsibilities as requested by ICA ownership
Requirements:
-Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
-High School diploma or equivalent
-Strong hospitality and customer service skills
-Proven track record of effectively managing COGS and labor
-Strong knowledge and application of safe food handling practices
-Must be ServSafe® certifiable
-Work well under pressure packed situations while maintaining a great attitude
-Comfortable standing for entire shift and able to lift 50 pounds
-Ability to work in and out of different temperature ranges.
-Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
-Exhibit good manners, proper personal hygiene, and promptness
-Able to reliably commute to work
-Open to working nights and weekends as needed
This is an independently owned and operated restaurant location operating under a license agreement with American Dairy Queen Corporation. ADQ and its affiliates do not control the employment practices or policies of this location
Please email me your resume or reach out via phone if interested.