Job Title: Front Desk Night Auditor
Location: Lenox, MA
Pay: $17.00/hour
Job Summary:
Are you a people person with a knack for numbers and a passion for delivering exceptional customer service? Our company is seeking a Night Auditor to join our dynamic team of hospitality professionals in Lenox, MA. We provide the tools and support to help you advance your career in the hospitality industry. If you're ready for an exciting opportunity where you can make a difference, start your application today!
Responsibilities:
Reconcile all credit card transactions, financial records, occupancy percentages, room charges, and cash drawer activity through a comprehensive audit process.
Process administrative, bookkeeping, and accounting procedures as needed.
Prepare and distribute daily, weekly, and monthly reports to the general manager, department heads, and hotel management.
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, and resolve guest complaints.
Provide exceptional service to all hotel guests during their stay.
Qualifications:
High school diploma or equivalent required; some college preferred.
Previous experience in hotel front desk, hospitality, guest services, or night audit is preferred, but not required.
Flexible schedule to accommodate overnight shift hours.
Computer proficiency required; experience with accounting or reservation software is a plus.
Excellent customer service and communication skills.